Legal notice

Seller Gridify

Representative Ryunosuke Nemoto

Address RJ3, 2-16-12 Jiyugaoka, Meguro-ku, Tokyo 152-0035, Japan

Phone Number +81 50-5343-7214 (Please note that we generally do not offer phone support. We kindly ask that you direct all inquiries via email.)

Email gridify.info@gmail.com

Support Hours Weekdays 10:00 AM - 5:00 PM JST (Closed on weekends and public holidays) *Emails are accepted 24/7.

Selling Price Displayed on each product page (tax included).

Shipping Fee Our standard shipping fee is ¥500 for domestic orders (Japan) and $3.00 for international orders. However, we offer Free Worldwide Shipping on all orders of 2 or more items (orders totaling ¥5,000 or more, automatically converted to your local currency).

Additional Charges None other than the stated product prices.

Delivery Time Orders are typically delivered within 7 to 14 business days after confirmation. (To reduce unnecessary costs and offer you the best prices, items are shipped directly from our overseas partner warehouses. Please note that delays may occasionally occur due to weather conditions or customs processing.)

Payment Methods and Timing We accept credit cards and other available secure payment methods. Payments are processed and finalized at the time the order is placed.

Return Period Within 7 days of receiving the item.

Refund Policy We only provide replacements or refunds if the product is clearly defective or if you received an incorrect item. We do not accept cancellations after shipment, nor do we accept returns or exchanges for personal reasons (e.g., "not what I expected" or "ordered the wrong size").

Return Shipping Policy In the case of defective or incorrect items, please email us with a clear photo or video showing the issue. Once the condition is verified, we will promptly send a replacement or issue a refund without requiring you to return the original item to us.