Refund policy

■ Returns and Exchanges While we take the utmost care in ensuring the quality and packaging of our products, if you receive a defective, damaged, or incorrect item, please contact us at gridify.info@gmail.com within 7 days of receiving your order. We will promptly issue a refund or send a replacement.

■ Process for Defective or Damaged Items When contacting us, please attach a clear photo or video showing the defect or damage. Once we verify the condition, we will quickly proceed with sending a replacement or issuing a refund without requiring you to return the original item to us.

■ Returns for Personal Reasons (Change of Mind) We do not accept returns or exchanges due to customer convenience, such as "not what I expected" or "ordered the wrong item." Please double-check the size, color, and other details before completing your purchase.

■ 14-Day Cooling-Off Period for the EU and UK (Applicable only to shipments within the EU and the UK) If your merchandise is being shipped into the European Union or the UK, you have the right to cancel or return your order within 14 days of receiving it. The item must be unused and in its original packaging. Please note that return shipping costs for these cancellations will be the responsibility of the customer.

■ Refunds If your refund is approved, you will automatically be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact us at gridify.info@gmail.com.